Shipping Policy

Orders are shipped using UPS, Fedx or USPS (when requested and possible). Shipping charges are based on total number and weight of packages. Orders totaling $500.00 or more will require an adult signature upon delivery to insure against damage and fraud. If you notice any damage to package upon delivery, have the carrier make note of damage.

Please keep the following in mind:
- UPS/Fedx will not deliver to Military APO/FPO boxes
- UPS/Fedx will not deliver to a PO Box. If your credit card's billing address is a PO BOX, please provide an alternative ship-to address when ordering

Please inspect your delivery upon receipt before signing the BOL (bill of lading). Any noticeable damage MUST be noted on the BOL for a freight damage claim. Please contact your sales representative immediately at 1-800-748-3791 for further instructions.

*Our sales staff can arrange for most orders requiring truck freight to be delivered to the nearest truck freight terminal or to your work address. Doing this eliminates residential and lift gate fees and makes off-loading heavy items safer and easier.

International shipping refers to orders that are shipping outside of the 48 state continental USA. To receive a quote for shipping, simply select International Shipping Quote at the checkout and a representative will get back to you with pricing.

All pricing is in U.S. dollars and invoices will reflect actual purchase price. Orders entering other countries may be subject to collection of customs, duties and taxes which may be billed to you directly by the shipping company upon delivery.

We can not ship to countries where shipments are prohibited by the United States Government. The following countries are authorized for International Shipment as identified by the U.S. D.O.C and are subject to change without notice:

ALBANIA, ALGERIA, AMERICAN SAMOA, ANDORRA, ANGOLA, ANGUILLA, ANTIGUA & BARBUDA, ARGENTINA, ARMENIA, ARUBA, AUSTRALIA, AUSTRIA, AZERBAIJAN, AZORES, BAHAMAS, BAHRAIN, BANGLADESH, BARBADOS, BELARUS, BELGIUM, BELIZE, BENIN, BERMUDA, BOLIVIA, BONAIRE, BOSNIA, BOTSWANA, BRAZIL, BRITISH VIRGIN ISLES, BRUNEI, BULGARIA, BURKINA FASO, BURUNDI, CAMBODIA, CAMEROON, CANADA, CANARY ISLANDS, CAPE VERDE, CAYMAN ISLANDS, CENTRAL AFRICAN REPUBLIC, CHAD, CHANNEL ISLANDS, CHILE, COLOMBIA, COOK ISLANDS, COSTA RICA, COTE D''IVOIRE, CROATIA, CURACAO, CYPRUS, CZECH REPUBLIC, DEM REP OF CONGO, DENMARK, DJIBOUTI, DOMINICA, DOMINICAN REPUBLIC, ECUADOR, EGYPT, EL SALVADOR, ENGLAND, EQUATORIAL GUINEA, ERITREA, ESTONIA, ETHIOPIA, FAEROE ISLANDS, FIJI, FINLAND, FRANCE, FRENCH GUIANA, FRENCH POLYNESIA, GABON, GAMBIA, GEORGIA, GERMANY, GHANA, GIBRALTAR, GREECE, GREENLAND, GRENADA, GUADELOUPE, GUAM, GUATEMALA, GUINEA, GUINEA-BISSAU, GUYANA, HAITI, HOLLAND, HONDURAS, HONG KONG, HUNGARY, ICELAND, INDIA, INDONESIA, ISRAEL, ITALY, JAMAICA, JAPAN, JORDAN, KAZAKHSTAN, KENYA, KIRIBATI, KOSRAE, KUWAIT, KYRGYZSTAN, LAOS, LATVIA, LEBANON, LESOTHO, LIBERIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACAU, MACEDONIA, MADAGASCAR, MADEIRA, MALAWI, MALAYSIA, MALDIVES, MALI, MALTA, MARSHALL ISLANDS, MARTINIQUE, MAURITANIA, MAURITIUS, MEXICO, MICRONESIA, MOLDOVA, MONACO, MONGOLIA, MONTSERRAT, MOROCCO, MOZAMBIQUE, MYANMAR, N. MARIANA ISLANDS, NAMIBIA, NEPAL, NETHERLANDS, NETHERLANDS ANTILLES, NEW CALEDONIA, NEW ZEALAND, NICARAGUA, NIGER, NIGERIA, NORFOLK ISLAND, NORTHERN IRELAND, NORWAY, OMAN, PAKISTAN, PALAU, PANAMA, PAPUA NEW GUINEA, PARAGUAY, PEOPLES REP OF CHINA, PERU, PHILIPPINES, POLAND, PONAPE, PORTUGAL, PUERTO RICO, QATAR, REPUBLIC OF CONGO, REPUBLIC OF IRELAND, REPUBLIC OF YEMEN, REUNION, ROMANIA, ROTA, RUSSIA, RWANDA, SABA, SAIPAN, SAN MARINO, SAUDI ARABIA, SCOTLAND, SENEGAL, SEYCHELLES, SIERRA LEONE, SINGAPORE, SLOVAKIA, SLOVENIA, SOLOMON ISLANDS, SOUTH AFRICA, SOUTH KOREA, SPAIN, SRI LANKA, ST. VINCENT/GRENADINE, ST. BARTHELEMY, ST. CHRISTOPHER, ST. CROIX, ST. EUSTATIUS, ST. JOHN, ST. KITTS & NEVIS, ST. LUCIA, ST. MAARTEN, ST. MARTIN, ST. THOMAS, SURINAME, SWAZILAND, SWEDEN, SWITZERLAND, SYRIA, TAHITI, TAIWAN, TAJIKISTAN, TANZANIA, THAILAND, TINIAN, TOGO, TONGA, TORTOLA, TRINIDAD & TOBAGO, TRUK, TUNISIA, TURKEY, TURKMENISTAN,TURKS & CAICOS ISLANDS, TUVALU, UGANDA, UKRAINE, UNION ISLAND, UNITED ARAB EMIRATES, UNITED KINGDOM, URUGUAY, UZBEKISTAN, VANUATU, VATICAN CITY STATE, VENEZUELA, VIETNAM, VIRGIN GORDA, WAKE ISLAND, WALES, WALLIS & FUTUNA ISLANDS, WESTERN SAMOA, YAP, ZAMBIA, ZIMBABWE.

Most manufacturers have a drop ship program available for out of stock items. Because these orders require special handling there is an additional charge of $15.00 for this service. Drop shipping of out of stock items will expedite your order by 5 to 7 working days. Our sales staff will inform you of the availability of this service.

Some online shipping quotes are not accurate and will be recalculated manually by our internet sales representative. Most common are orders shipped outside the 48 contiguous States. We will advise you of any additional shipping charges.

On in-stock items, please allow for 1 to 5 days for delivery from the time order is completed and item is shipped from us. Actual delivery times may vary depending how the item is shipped (i.e. freight) and if the item shipped has to be transferred between various truck lines. Your delivery time will also increase the further the item is shipped from our warehouse which is located in Boardman, Ohio.

Priority shipping is available on in-stock items and we will gladly accommodate priority shipping request for the continental US region. Please call 1-888-748-4655 to check on in-stock status on an item which requires priority shipping. If priority shipping is desired for an online purchase of a specific item once that item is in-stock (if backordered), please make a note of that on your online order. For priority shipping details, please contact your sales representative at 1-888-748-4655.

Although we make every effort to maintain a large inventory for immediate shipping, occasionally unexpected demand may deplete an items in-stock status and put that item on backorder. Sometimes, a demand for a particular popular item may overwhelm the manufacturer's ability to keep us supplied with adequate stock. In situations like this, you may wish to have us cross-reference the ordered product with a comparable item from another one of our vendors in order to expedite the order. Due to various manufactures shipping time frames, we will keep an order open for a maximum of 90 days at which time the order will be canceled and need to be re-ordered. Please note this excludes special orders. It is very important to us that you are completely satisfied with your order. If you have any questions about your order, call us toll-free at 1-888-748-4655.